Frequently Asked Questions
Find answers about research use, testing, COAs, shipping, subscriptions, and orders.
What makes RaptorP Biolabs research materials different?
RaptorP Biolabs focuses on quality, lot traceability, and transparent analytical documentation. One representative vial from each manufacturing lot is submitted for independent analytical testing, and available test results are linked to the corresponding lot in our COA Library.
Are RaptorP Biolabs products intended for human or veterinary use?
No. RaptorP Biolabs products are offered exclusively for laboratory research purposes. They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, cure, mitigation, or prevention of any disease. RaptorP Biolabs does not provide dosing, administration, or medical guidance.
How are RaptorP Biolabs products tested?
RaptorP Biolabs submits one representative vial from each manufacturing lot for independent analytical testing. The specific analyses performed may vary by product and lot and are listed on the corresponding laboratory report or COA. Available test results are linked to the matching lot in our COA Library.
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Does every vial get individually tested?
No. RaptorP Biolabs does not individually test every vial. One representative vial from each manufacturing lot is submitted for independent analytical testing. The resulting laboratory report applies to the tested sample from that identified lot and should not be interpreted as individual testing of every vial.
Where can I find the COA for my product?
Available test results can be found in the RaptorP Biolabs COA Library. Customers can search using the lot or batch number printed on the product label to locate the corresponding laboratory report.
What product sizes are available?
Available research quantities vary by product. Current size options are listed on each individual product page, where customers can select the available research quantity before adding an item to the cart.
How does the monthly subscription work?
Eligible products may be enrolled in the RaptorP Biolabs Monthly Research Supply program for 10% off the regular one-time purchase price. Subscription orders are scheduled to renew on the first of each month using the payment method on file. Available inventory and fulfillment timing will be shown in the subscription terms, and customers will be able to manage or cancel eligible subscriptions through their account.
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Can I pause or cancel my subscription?
Yes. Customers may cancel eligible subscriptions through their RaptorP Biolabs account. Pause or skip options may also be available depending on the subscription settings enabled for that product. Any changes should be made before the next scheduled renewal date.
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When will my order ship?
Orders are processed as quickly as possible after payment is confirmed and inventory is available. Estimated processing and shipping times will be shown during checkout and may vary based on order volume, carrier availability, holidays, or temporary stock conditions. Tracking information will be provided once the order has shipped.
What happens if my order arrives damaged or an item is missing?
Contact RaptorP Biolabs support as soon as possible and provide your order number, a description of the issue, and clear photos of the package and product when applicable. We will review the situation and determine the appropriate resolution under our shipping and returns policy.
Do you accept returns?
Returns are handled according to the RaptorP Biolabs Refunds and Returns Policy. Because products may have specific storage, handling, and lot-traceability requirements, eligibility for return or replacement may depend on the condition of the product, the reason for the request, and whether the item was opened or used. Contact support with your order number before sending anything back.
Do you offer bulk research orders?
Yes. RaptorP Biolabs may offer bulk research quantities for eligible products, subject to inventory availability and order requirements. Customers interested in larger quantities should contact us through the Contact Us page with the product name, requested quantity, and any relevant research-order details.
How do I contact RaptorP Biolabs support?
ustomers can contact RaptorP Biolabs through the Contact Us page for help with orders, shipping, product information, COA/test results, subscriptions, damaged or missing items, bulk research inquiries, account issues, or other support needs.
